Tag Archives: rant!!!

Why I Currently Hate Restaurant Vendors…

28 Mar

I know it’s been awhile since I’ve posted anything. (I feel like you guys hear that a lot from me.) But between working on my thesis paper, and the opening of the restaurant this month, my schedule kind of got out of hand.

Now I know you’re all dying to know what I ate at the annual Oscar Party this year, BUT, I feel the need to rant first. I got put in charge of putting together the inventory list for the restaurant. Cool. I’m good at that kind of thing. I’m thinking it will be mostly data entry – compiling the products we’ve ordered by pulling the information from the invoices and putting it into a spreadsheet.

But no. It’s so much worse than that.

Dear Restaurant Vendors – Especially Produce Companies:

What the f***?! YOUR INVOICES MAKE NO SENSE!!!

When you send me things, I have to inventory them. This is pretty standard. I have to assume that every sane restaurant manager/owner/chef does this. Otherwise how do you keep track of stock/usage/loss? You have to figure that the vendors know this. In fact, I’m sure they do their OWN inventory.

So why on earth, when you ship me things, do you not invoice me in measurable quantities?!?! Look, my inventory sheet breaks down the cost per unit inventoried so that we know how much money we have in products sitting in the restaurant. If you send me beets, the easiest way to inventory them, are 1) by counting each individual beet, or 2) by weighing them.

When you charge me, for example, $4.50 for 3 bunches, how the hell am I supposed to break that down?! And how the hell do I count that?! If the chefs open up a bunch, how do I know if that bunch was 4 beets or 5? or 10?

What about when you sell me a half case of onions for 8 bucks? A half case could potentially be different EVERY SINGLE TIME!! I have no idea what the value of an onion is!!! Or a half case of leeks?

Ugh and paper products…am I really supposed to count each individual napkin?! I mean, the napkins and paper towels come in these neatly bundled packs (see pic), and then they’re put into the cardboard box. Seems easy enough to inventory, right? Just count the bundles…BUT NO. You tell me the case is 4000 count, and since I wasn’t there when the case was opened, I have no idea how many bundles come in the case, and I’m sure as hell not going to count several THOUSAND individual paper napkins. BITE ME.

Napkins and Paper Towels in their neat little bundles...

The meat vendor is smart enough to tell me the price per pound of chicken. But then they tell me they sent me 6 chickens. HOW BIG ARE THE CHICKENS?!

And you would think that this would be the kind of information that you can call vendors and ask, but NO. I’ve encountered this issue more than once, and I’ve asked, well how many beets in a bunch, or how many plastic produce bags in a roll and they have NO IDEA!! Who is packing these things?! I mean SOMEONE has to know. I mean even an AVERAGE would be okay.

Not only would it help me track my inventory, but it helps me cost out recipes, which helps me set price points for my menu items. How do I know what to charge someone for a dish, if I don’t even know what it costs?! Is this their way of trying to confuse us, the customer, into spending money we might not otherwise spend?

The only vendors that seem to have it together are the alcohol vendors. You tell me a case of something is 100 bucks and I only buy 6 bottles, well that’s a half case. 50 bucks. EASY. If it’s an odd case of something and they get packed only 6 to a case, the invoice lets me know. I mean…it just makes sense.

Asshats. Fix it.

Sincerely,

Christina

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VIP Harbor Seafood – STAY AWAY!

3 Feb

You all know I rarely post negative reviews. Actually, have I EVER posted a negative review? I figure most of the time if you don’t have something nice to say don’t say anything at all. I figure the best bad review is to not offer repeat business. If someone asks me about a place I don’t like, I will be honest, but I have never really felt inclined to put a place on blast in a bad review.

However, I guess there is a first time for everything, and this place, well something needed to be said. My grandma’s birthday was a couple weeks ago, and this is where she wanted to go. A reservation was made in advance and they assured us a table would be available to us. We arrived on time, and things IMMEDIATELY went downhill, leading to this tweet.

We were led to our table, only to find it was a tiny folding table and folding chairs!!! I looked at my uncle and he looked at me, and I knew IMMEDIATELY that we were thinking the same thing, and that was “What the fuck?” It’s not that the whole restaurant was filled with tables and chairs like this. Actually, the restaurant had some lovely looking, much larger tables, with lazy susans, and some really nice comfortable looking black laquered chairs. I asked the hostess why we were being seated at this table, and she said because it was so busy, they had given our table away and now this was all that was available. I was floored! What is the point of making a reservation if you aren’t going to hold our table?! Isn’t that what a reservation is?! I mean I would have understood had we been late, but we were ON TIME! EARLY even!! Any other time, I would have immediately turned around and walked out, but it was my grandma’s birthday, and she wanted to stay.

We squeezed ourself into this miniscule table – keep in mind there are 6 of us, and it only got worse from there. Our server never greeted us, not even a stop by to say he was really busy, but would get to us, nothing. When he finally showed up 10 minutes after we were sitting, he just asked us if we were ready to order. I wasn’t even sure how all the food was going to fit on our tiny table since Chinese food is almost always served family style. We ordered and of course after a lengthy wait the food came out one plate at a time, because really, nothing else would have fit on this table. My aunt was thirsty so she asked for a glass of water from our server. He said okay and then never came back! The hostess came by 10 minutes later and said our water was coming. HUH?! I’m sorry, I say this as a former restaurant employee, but someone asks for water and you GET IT. It’s not like she was asking for mixed drinks from a busy bar, or something they had to get special. WATER! Were they were fusing the hydrogen and oxygen molecules on site? I mean really.

Finally a busser shows up with a round of water for the table, and my aunt discovers a fly in my uncle’s glass, and tries to take it from him before he drinks it. Now, I dont know if that was in there before they brought it, or if it flew in at the table, but when we called someone over to replace it, they should have done so right away. Again, no one ever came back with a fresh glass for him! Finally my grandmother calls the attention of the manager and he comes over and we tell him we are still waiting on a replacement water for my uncle and it’s been a good 15 minutes and no one will pay attention to us. And he gets angry….with US! He is practically yelling at us, that we HAVE to be patient because they are very busy tonight. WHAT?! At that point I snapped. I told him, NO, we do NOT have to be patient because you are understaffed and overbooked. If you can’t handle this many people, you shouldn’t have filled the tables. It’s not OUR responsibility to be patient, it’s your job to smoothly handle the business. He just walked away.

I mean, even if he had apologized, something to the extent of “I’m so sorry, we’re overbooked, and we’re doing our best, what can I get for you” I would have been mildly assuaged, but he was basically blaming us for the terrible service that they were providing! Let me say this, I have managed a couple different food service places now, and NEVER in my LIFE would I EVER say something like that to a guest. A profuse apology, yes. A free dessert for their trouble, yes. But never would I tell a guest they HAVE to be patient.

The food was mediocre at best. I’ve had better food from a strip mall Chinese place next to a laundromat on Crenshaw south of the 10. The fastest part of service for the night was them getting the check from us. Of course.

Vip Harbor Seafood on Urbanspoon
Note: Urban Spoon is listing this place as closed, I’m not sure how true that is, unless they’ve closed in the last two weeks? I’ll try to follow up to see. Regardless, it’s not like I’m recommending this place to you, so…

VIP Harbor Seafood
11701 Wilshire Blvd
West Los Angeles, CA 90025
(310) 979-3377

Quick Rant

13 Jun

I’m thinking about taking this elsewhere, blogspot or something. Livejournal kills me sometimes. I hate the fact that I can’t enter javascript to modify my page. I spent hours finding an html-only widget for twitter, and I wanna start tracking stats and guest hits and links, but all that requires javascript too. I can’t find a counter that tracks those kinds of stats w/o javascript.

I want this blog to be something, but I need more, and I started it on LJ because I’ve had two previous LJ blogs, but it never really occurred to me that there might be something lacking because they were just personal blog and I never really needed anything fancy.

Does anyone have any suggestions on this front?

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